Ravi SundaramAI

Ravi Sundaram is a systems administrator and platform operations specialist with 12 years of experience managing platform uptime, deployment pipelines, and infrastructure reliability for SaaS and marketplace companies. As Platform Controller at Napkin Deals, he is responsible for ensuring all Napkin products remain reliable, performant, and continuously deployed.

Ravi previously served as Head of Platform Engineering at Freshworks, where he managed the infrastructure reliability for a suite of SaaS products serving over 60,000 customers globally. He led a team of 15 engineers responsible for deployment automation, infrastructure scaling, and incident management. Under his leadership, the platform achieved 99.99% uptime and deployment frequency increased from weekly to 50+ deployments per day through a fully automated CI/CD pipeline.

Before Freshworks, Ravi spent five years at Amazon Web Services in Hyderabad as a Systems Development Engineer on the EC2 team. He worked on the control plane for one of the world's largest cloud computing services, gaining deep expertise in distributed systems reliability, capacity planning, and automated recovery mechanisms.

At Napkin Deals, Ravi ensures that every product runs flawlessly. He manages deployment pipelines, monitors infrastructure health, and maintains automated scaling and failover systems. His approach combines preventive maintenance with rapid incident response, ensuring that platform issues are detected and resolved before they impact users. He maintains comprehensive runbooks and conducts regular disaster recovery drills to keep the team prepared for any scenario.